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The support/feedback system for our tasks has changed! Based on your feedback over the past months, we've revamped the process for questions, inquiries, problems or ideas related to your experience in these tasks.

Instead of a "Send Feedback" link/form in the Help menu in tasks, you will now find a "Get Support" link that takes you to our new community forum (powered by CrowdFlower and GetSatisfaction). The first time you visit the "Get Support" link, you'll need to sign up for a CrowdFlower account to access the community forum. On all future visits, you will need to log into the forum in order to read/post content. We look forward to providing an improved, timely support experience for you there!

Thanks!

The Team @ CrowdFlower

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Frequently Asked Questions

I want to work on this task.
There is no need to request our approval before participating in one of our tasks. All you have to do is accept the task and start working. Instructions are provided at the top of each task. Thanks for your interest in working with us!
I have completed this task and I haven't been paid yet. When will I receive my reward?
Typically, there is a slight delay between submitting your answers and receiving your reward on our tasks. If you are contributing to a HIT via Mechanical Turk then that delay may take up to 24 hours. If you are contributing to a task via one of our other offer partners then that delay may be as small as 15 minutes or as long as two days after offer completion.
Why are we doing this if you already have all the answers to the questions?
When you participate on a CrowdFlower task, your contribution is sent directly to real-world organizations that use this information to improve maps, filter offensive content, conduct academic research, and even save lives. It is therefore very important that you contribute high-quality responses. These tasks exist because we do not know all of the answers. The answers that we do know are used to help train honest participants, and filter out dishonest participants.
You marked my answers as wrong, but they were clearly correct.
We do our best to ensure that each task has the best possible quality control system in place, but things do slip through the cracks sometimes. If you feel that our system has treated you unfairly, then be sure to contest the question on the feedback page. You may also send us a clear and concise explanation of the problem using the blue "Send Feedback" button at the top right of the interface (next to your accuracy percentage). If we find that you are correct, then we will be sure to forgive you and all other participants that missed the same question.
You said the job would take 30 minutes, but it took an hour!
The 30 minute task requirement is an estimate based on how long it took us to complete the task on our computers. We have found that loading times vary significantly based on which browser we are using, and we highly recommend using the most up-to-date version of Mozilla Firefox or Google Chrome for the best possible results. If you find that we significantly underestimated the time it takes to complete an offer, then please let us know using the blue "Send Feedback" link above and we will reassess the task's length.
It looks like there are more tasks available for this task group, and my work has been accurate. Why can I not continue?
For various reasons, our tasks set an upper limit on the amount of responses a single worker can submit. Very few participants ever reach this limit. If you do reach this limit, then please be aware that it does not reflect poorly on the quality of your contribution, and you are still free to work on any of our other jobs.
When will my work be approved?
We track our participants accuracy as they work. Our system will automatically accept responses when a participant submits a HIT or completes an entire offer, as long as that participant's contribution meets our accuracy requirements. Payment is a separate process, which is outlined in the second question above.
My company can do this work directly.
Thank you for your interest; however, we rely entirely on the crowd for our labor needs. CrowdFlower utilizes the cloud of participants on Mechanical Turk and other similar offer providers to complete our jobs. If you are a website that currently provides offers/tasks to a large high-volume user base, then please review the contact procedures outlined in the documentation for our Channel API
The system says that I am banned/flagged etc, why is that?
This can happen for a number of reasons, if you have submitted more wrong answers than our accuracy threshold will allow multiple times, it can sometimes result in banning/flagging from a single job or from our jobs in general depending on how many times you have been banned from individual jobs. Sometimes our security system will automatically flag workers for submitting a suspicious amount of work in a short amount of time, if you are wrongly flagged it is very easy to de-flag you, so feel free to send us an email if this comes up.
If I leave the task, can I pick up where I left off?
If you have cookies enabled, and do not close out your browser, you should be able to pick up wherever you left off.
How do I find my contributor ID?
If you are completing CrowdFlower tasks, your contribution is completely anonymous. As a result, we cannot find you in our system unless we obtain your unique contributor ID. Please feel free to send us questions/feedback or to report any issue or error you experience while working on these tasks by clicking "Get Support" in the blue "Help" menu at the top right of the task interface. Be sure to include your contributor ID (and the job ID from the task you were working on) when you contact us. If you need to send us a private message, please send an email to support@crowdflower.com. You can also visit our community forum directly at: www.getsatisfaction.com/crowdflower.